Investor Charter in respect of Investment Adviser (IA)

A. Vision and Mission Statements for investors
  • Vision
    Invest with knowledge & safety.
  • Mission
    Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Investment Adviser with respect to the investors
  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
  • To do a proper and unbiased risk – profiling and suitability assessment of the client.
  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints in its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official number
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
  • To ensure advertisements comply with the Advertisement Code.
  • Not to discriminate among clients using similar products/services.
C. Details of services provided to investors (No Indicative Timelines)
  • Onboarding of Clients
    • Sharing of agreement copy
    • Completing KYC of clients
  • Disclosure to Clients
    • Provide full business disclosures including compensation and affiliations.
    • Do not access client accounts or holdings to offer advice.
    • Disclose the client's risk profile.
    • Disclose conflicts of interest.
    • Disclose the use of AI tools in advice.
    • Base advice on risk profiling and suitability.
    • Treat clients with honesty and integrity.
    • Disclose all material facts and risks.
    • Provide clear guidance and caution on high-risk products.
    • Ensure confidentiality of client information.
    • Disclose and adhere to service timelines.
D. Details of grievance redressal mechanism and how to access it
  • In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 21 days.
  • If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

    Website for Online Complaint via SCORES 2.0: https://scores.sebi.gov.in

    Two-level Review:
    a) First review by IAASB
    b) Second review by SEBI
    Email to designated email ID of IAASB.
  • For unsatisfied resolutions, investors may file via SMARTODR for online conciliation/ arbitration.
  • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Rights of Investors
  • Right to Privacy and Confidentiality
  • Right to Transparent Practices
  • Right to Fair and Equitable Treatment
  • Right to Adequate Information
  • Right to Initial and Continuing Disclosure
  • Right to Fair & True Advertisement
  • Right to Awareness of Service Parameters and Timelines
  • Right to be Heard and Satisfactory Grievance Redressal
  • Right to Suitability of Financial Products
  • Right to Exit Financial Products as per Agreement
  • Right to Caution and Guidance on High-Risk Products
  • Right to Additional Support for Vulnerable Consumers
  • Right to Provide Feedback
  • Right against Coercive or Unfair Clauses
F. Expectations from the investors (Responsibilities of investors)
  • Do's
    1. Always deal with SEBI registered Investment Advisers.
    2. Ensure that the Investment Adviser has a valid registration certificate.
    3. Check for SEBI registration number.
    4. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
    5. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
    6. Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
    7. Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
    8. Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
    9. Be vigilant in your transactions.
    10. Approach the appropriate authorities for redressal of your doubts / grievances.
    11. Inform SEBI about Investment Advisers offering assured or guaranteed returns.
  • Don'ts
    1. Don't fall for stock tips offered under the pretext of investment advice.
    2. Do not provide funds for investment to the Investment Adviser.
    3. Don't fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don't let greed overcome rational investment decisions.
    4. Don't fall prey to luring advertisements or market rumors
    5. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
    6. Don't take decisions just because of repeated messages and calls by Investment Advisers.
    7. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
    8. Don't rush into making investments that do not match your risk taking appetite and investment goals.
    9. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
Statutory Disclosure

Name of Investment Adviser: Ravi Uttamchandani
Registration type: Individual
Registration number: INA000010450
Validity: Perpetual
Address: C-201, The First, b/h Keshavbaugh Party Plot, IIM, Vastrapur, Ahmedabad – 382475. Gujarat, India
Email: raviu@investmitra.com
Mobile: +91 99940 61878
SEBI local address: Panchavati Society, Gulbai Tekra, Ahmedabad, Gujarat 380006